Help center

Customer Care

Every purchase includes an immediate delivery email, a permanent personal library, and unlimited repeat downloads. The fastest resolution starts with the order confirmation and a clear description of what went wrong.

Effective August 30, 2026

Before you contact us

Have the purchasing email, product name, purchase date, and Stripe order or checkout reference available. Never send a complete card number, card security code, password, or private social-account credential.

Order, email delivery, and download help

After payment, the purchasing email receives private links to download the exact edition immediately and open its permanent RLM library. If that email is missing, a link does not open, or a file is corrupted or inaccessible, review the Downloads, Library & Refund Policy. Keep the browser confirmation and receipt. Do not place a second order for the same product while the first is being investigated.

Contact channel

Use the secure Contact Us form for order help, product questions, accessibility feedback, privacy requests, and rights matters. Every submission receives a private reference so you can identify it in any follow-up.

Privacy, accessibility, and rights

Customer Care accepts order support, privacy requests, accessibility feedback, copyright notices, and other legal correspondence. Identity or ownership verification may be required before account, order, or rights information is released or changed.